Shop Policies

Our Shop Policies

Skincare Return Policy: All skincare products must be returned in-store or shipped within 14 days of the purchase date with proof of purchase. All products returned must be unopened to receive a full refund. If the product has been opened and/or used for any reason we offer store credit or exchanges for products returned within 14 days after purchase with proof of purchase. Returns without a proof of purchase will not be accepted.  Customers are responsible for all shipping costs. If shipping the product(s) back to us, please contact us at contact@atouchofgoodkarma.com within 14 days to let us know what we will be receiving. All products returned via shipping must be received by us within the 14-day time frame. If the package is delivered after that time period you may not receive a refund. Please make sure to check out with items you need/want only. Any items purchased 'accidentally' will not be refunded by us or the bank. A Touch of Good Karma, LLC is not responsible for any lost or stolen packages and will not issue a refund or send replacement items. 

Crystal Return Policy: All sales on crystals and crystal-related items are final. No refunds, returns, or exchanges are permitted. If an item is received broken please contact us within 7 days of the package arrival at contact@atouchofgoodkarma.com with photos of the broken items. If it is determined that the piece arrived broken, store credit will be issued (gift card). Please make sure to check out with items you need/want only. Any items purchased 'accidentally' will not be refunded by us or the bank. A Touch of Good Karma, LLC is not responsible for any lost or stolen packages and will not issue a refund or send replacement items. 

*Multiple online orders will not be combined into one order. Please purchase all wanted or needed items together if you wish to receive one box. Each individual order will receive its own tracking number unless otherwise stated. In the rare case that multiple orders are combined into one shipping box, an email will be sent to the purchaser's provided email stating which orders have been combined. Please make sure that all shipping information is accurate. All items/packages shipped that are returned to A Touch of Good Karma, LLC  (returned to sender) due to an incorrect shipping address will not be refunded. The customer will be contacted as soon as possible to retrieve the correct shipping information. If there are additional shipping costs required the customer will be responsible for paying them. 

Packages/Membership/Gift Card Return Policy: All sales of gift cards are final. No refunds, returns, or exchanges are permitted. A Touch of Good Karma, LLC is not responsible for lost or stolen gift cards and will not issue a refund or a replacement gift card. All gift cards must be presented at the time of intended use. We will not honor a gift card without proof of purchase/ a physical copy of the gift card. We cannot look up gift card purchases. 

Services Return Policy: No refunds will be issued for completed services. All services must be paid in full upon completion. All of our professionals reserve the right to refuse service if you do not cooperate with our policies or are behaving unethically. If you have any concerns or you were unhappy with your service please contact management at contact@atouchofgoodkarma.com.